Booking & cancellation policies

Welcome to Laïna & Co.

Before confirming your appointment, please review our service policies for a seamless experience.

- Book via our online portal, email at info@lainaandco.com, or Instagram '@lainaandco'.

- Bookings must be at least 48 hours in advance. DM @lainaandco for last minute availability.

- Book fill appointments in advance to secure your slot.

- Regular fills 𝐰𝐢𝐭𝐡𝐢𝐧 𝟒 𝐰𝐞𝐞𝐤𝐬 to maintain lash health & quality of extensions.

- Fills after 4 weeks will require a new set at additional cost.

- Late arrivals (over 10 minutes) may lead to a shortened or rescheduled appointment.

- No-shows will incur a 𝐟𝐮𝐥𝐥 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐟𝐞𝐞 𝐜𝐡𝐚𝐫𝐠𝐞. Repeated no-shows may lead to booking restrictions.

- Arrive without eye makeup.

- Consider bringing headphones & a blanket for comfort.

- Accepting e-transfer at 𝐢𝐧𝐟𝐨@𝐥𝐚𝐢𝐧𝐚𝐚𝐧𝐝𝐜𝐨.𝐜𝐨𝐦 and cash payments.

- Notify us 48 hours in advance for changes.

- Emergencies warrant a one-time exception for rescheduling without service charge.

- Cancellations made with less than 48 hours' notice will incur a 𝟓𝟎% 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐜𝐡𝐚𝐫𝐠𝐞.

- Follow provided aftercare instructions for lasting results.

- Pregnant clients should inform us for tailored accommodations.

- Booking a service with Laina & Co. implies agreement to these policies, ensuring a professional experience for all.

Thank you, we appreciate your trust & look forward to providing exceptional lash services.